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Salary: CAD 145,000 - 182,000 / annual
Grafana Labs is seeking a Senior Product Designer to join its growing Product Design organization (25+ designers, researchers, engineers, and design leaders across six continents). This is a fully remote role based in the US or Canada (East Coast preferred, but open to other time zones for exceptional candidates).
You will design experiences for Grafana Cloud's Knowledge Graph—the context layer that powers the entity graph, entity catalog, and RCA (Root Cause Analysis) workbench. The Knowledge Graph automatically discovers services, infrastructure, and databases from existing telemetry, maps dependencies, and runs anomaly detection. Your work will enable engineers, SREs, and their AI agents to understand systems and resolve incidents faster without writing queries or maintaining alert rules.
Key responsibilities include:
- Enabling customers to easily understand and explore how their systems connect; finding clear, simple ways to display complex, constantly-changing information without overwhelming users
- Translating research and data into digestible experiences that break down complexity
- Tailoring experiences to different target audiences and user perspectives
- Working cross-functionally with engineering, product management, technical writing, GTM, and other designers
- Prioritizing impact delivery while balancing business priorities, customer needs, and technical constraints
- Documenting user needs, pain points, design directions, UX trade-offs, and detailed feature designs
- Executing qualitative and quantitative research initiatives with researchers, collaborators, customers, and the Grafana community
Over time, you will develop deep expertise in your product area, associated customer personas, use cases, and workflows. You will also mentor and coach other designers, contribute to team initiatives, and help evolve ways of working as the design organization scales.
Grafana Labs is a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Customers include Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce.
Requirements:
- 7+ years of relevant design experience on B2B/enterprise software products, ideally designing tools for developers or highly technical users
- Portfolio demonstrating effective designs for complex products delivered in fast-paced environments
- Experience running qualitative research in complex fields; ability to build empathy with users and understand their needs and pain points
- Ability to make design decisions balancing business goals, product priorities, customer feedback, research insights, and technical considerations
- Strong collaboration skills across multiple locations and time zones; ability to iteratively ship and evolve products while maintaining design vision
- Attention to detail and willingness to learn about complex, technical product spaces
- Experience working in fully-remote, fast-paced environments with transparency and autonomy
Bonus qualifications:
- Experience designing complex, data-dense interfaces with focus on clarity
- Ability to rapidly gain understanding of technical domains and associated customer needs
- Domain knowledge in observability, cloud infrastructure, or database monitoring
- Experience helping design teams (especially at engineering-led companies) level up their practice and cross-functional collaboration
