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MongoDB is seeking an experienced Director of Customer Success Management to lead the UKI (UK & Ireland) Customer Success team. This is a people leadership role managing managers and driving regional customer success strategy.
Key Responsibilities:
- Recruit, mentor, and develop frontline through Senior Manager-level leaders within the Customer Success organization
- Define analytical metrics to guide team direction and achieve quarterly and long-term targets
- Design and implement initiatives to enhance customer retention, expansion, satisfaction, and product adoption
- Cultivate and maintain executive relationships across MongoDB teams, organizations, and offices
- Drive talent development, coaching, and career advancement for team members
- Collaborate with senior leaders across go-to-market functions (Sales, Solution Architecture, Product, Professional Services, Marketing, HR/Recruiting, Customer Support) on strategic initiatives
- Set organization and geo-wide direction for customer success programs and allocate resources accordingly
About MongoDB:
MongoDB is a leading data platform company serving over 67,000 customers globally, including approximately 75% of the Fortune 100. The company provides a unified, multi-cloud data platform (MongoDB Atlas) available on AWS, Google Cloud, and Microsoft Azure. MongoDB is positioned as a key enabler for AI-era applications and modernization initiatives.
Requirements:
- Bachelor's degree (technical degree preferred)
- 7+ years of people management experience
- 15+ years of relevant experience in Customer Success, Account Management, Client Services, or similar customer-facing roles
- 10+ years working within or supporting large enterprises
- Demonstrated experience leading leaders (managing managers)
- Proven track record leading fast-growing teams and using data to drive decision-making
- Experience managing executive-level internal and external stakeholder relationships
- Experience with enterprise infrastructure technologies; familiarity with MongoDB or NoSQL databases is a plus but not required
- Ability to communicate compelling vision and motivate teams in fast-paced environments
- Strong verbal and written communication skills
- Ability to navigate ambiguity with perseverance and clear point of view
- Adaptable mentality and commitment to continuous improvement
