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Deliveroo seeks a Director of Commercial Enablement to build and lead the Commercial Enablement function across 37 EMEA markets. This hands-on leadership role sits at the heart of the EMEA Merchant organisation, leading a multi-disciplinary pod spanning Commercial Learning & Development and Commercial Incentives.
In this role, you will oversee the design and delivery of learning programs that build skills, knowledge, and confidence for Sales, Account Management, and Support teams across markets. This includes new hire onboarding, role-based learning paths, manager enablement, and targeted capability-building tied to commercial priorities. You'll partner closely with commercial leaders and central People, HR, and L&D teams to ensure programs are practical, measurable, and integrated into the broader company learning agenda.
You'll also own the design, rollout, and operation of incentive programs that align frontline behaviour with selection, growth, quality, profitability, and merchant outcome goals. This includes ensuring plans are commercially sound, easy to understand, and operationally scalable. You'll drive continuous improvement in incentive governance, documentation, controls, dispute resolution, and performance measurement, with accurate tracking and on-time payouts.
The ideal candidate is a seasoned commercial, strategy, operations, or enablement leader with 8+ years' experience in strategy consulting, commercial strategy, revenue operations, sales operations, merchant operations, or a related field. You have a track record of leading multi-disciplinary, multi-country teams, ideally spanning analytics, learning & development, program management, and incentive design. You demonstrate strong commercial judgment, relentless drive to connect enablement work to measurable business outcomes, and a bias for action—pragmatic, hands-on, and comfortable navigating ambiguity.
You bring proven ability to build scalable operating models, processes, governance, and performance management systems. You have hands-on experience designing and delivering L&D programs for Sales, Account Management, and Support teams, strong analytical fluency, and hands-on experience with incentive programs, sales compensation, variable pay, or other performance-based reward mechanisms. Excellent stakeholder management and communication skills are essential, with the ability to distill complexity and align diverse audiences around clear decisions.
Deliveroo is now part of DoorDash, bringing together teams with greater reach, scale, and ambition. You'll work in a collaborative, values-driven environment focused on making visible impact, learning fast in an entrepreneurial setting, building a career, and delivering together in an inclusive culture.
