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Salary: USD 135,000 - 150,000 / annual
Nymbus is a high-growth fintech company building modern core platforms and cloud-based solutions that help financial institutions modernize and scale. The company operates with an AI-first mindset and is revolutionizing banking technology through award-winning solutions.
The Director, Client Partner role owns a full book of Tier 1 (Growth/Earn) accounts end-to-end, from negotiated renewals and early capture ahead of notice deadlines through expansion motions to signature. This person also carries Tier 3 (Launch) accounts through graduation into steady state. You will operate independently, building renewal decision memos, running business reviews, and developing multithreaded relationships at the Director/VP level within client organizations without needing to have been present from first contact.
Key responsibilities include:
**Book Ownership:** Serve as the primary relationship owner for all assigned accounts from deal close forward, accountable for NRR, renewal, and expansion revenue. Own Tier 1 accounts end-to-end including renewal decision memos, early capture before notice deadlines, and expansion motions through signed dollars. Carry Tier 3 accounts through implementation and graduate them cleanly to Tier 1 or Tier 2 on schedule. Receive full context handoff at deal close before being introduced to the client as the single, permanent point of contact.
**Relationship & Account Management:** Run business reviews independently at tier-appropriate cadence (quarterly QBRs for T1), building relationships at Director and VP levels. Provide executive liaison support during implementation with bi-weekly touchpoints without acting as a second project manager. Develop and maintain account plans with success metrics and 90-day health targets. Serve as internal escalation sponsor when satisfaction risk emerges, authoring resolution plans within 5 business days.
**Retention & Growth:** Author and maintain Renewal Decision Memos for every Earn-posture account. Secure signed terms ahead of notice deadlines on Earn-posture accounts (Early Capture). Identify and advance expansion opportunities proactively, surfacing pipeline two or more quarters ahead of expected close. Own and execute remediation plans when quarterly reference status drops. Author churn postmortems within 30 days of any account loss or material contraction.
Nymbus is a remote-first company requiring self-motivation, initiative, strong personal accountability, and proactive communication. Team members are expected to manage priorities independently, remain responsive, and participate on camera during virtual meetings.
**Requirements:**
- 8–12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology, with financial-institution industry fluency
- Demonstrated ownership of NRR at the book level and end-to-end leadership of negotiated renewals, including commercial terms
- Track record running expansion motions (cross-sell, upsell, net-new builds) through to signed dollars
- Experience stepping into client relationships mid-cycle and building trust quickly, without having been present from first contact
- Ability to run a multi-account portfolio independently with minimal oversight
- Proficiency with Salesforce and a CS/account-health platform; strong commercial instinct without being transactional
**Preferred Qualifications:**
- Community banking, credit union, or fintech industry experience
- Experience operating in a segmented, tiered account-coverage model (strategic / growth / core / launch)
