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Salary: USD 177,200 - 221,500 / annual
Spring Health is a global mental health platform on a mission to eliminate barriers to mental health care. The company operates an AI-native platform delivering personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. Spring Health reaches over 170 million people worldwide through employers, health plans, and partners, with outcomes validated by JAMA Network Open and the Validation Institute.
Reporting to the VP, Chief of Staff, the Director of Business Operations & Strategy will tackle the highest-leverage business problems across the organization. This role ensures Spring Health delivers on organizational objectives with both efficiency and breakthrough results.
Key responsibilities include:
- Leveraging data-driven insights and business intelligence to empower senior leadership in high-stakes, evidence-based decision-making
- Diagnosing root causes in underperforming or complex business areas and implementing sustainable, high-impact solutions
- Identifying and integrating AI and automated workflows into core business processes to drive efficiency gains
- Designing organizational structures and tools that optimize resource allocation across people, technology, and capital
- Acting as connective tissue between departments to align stakeholders on critical company objectives
- Monitoring external trends, AI advancements, and industry benchmarks to implement future-proof practices
Success in this role means redefining KPIs by solving complex problems and delivering results that outperform projections, successfully integrating AI-leveraged solutions that reduce manual overhead and accelerate speed-to-market, and moving the needle on growth by taking projects from concept to sustainable operations ahead of schedule.
Required qualifications: 5-7 years of experience in consulting, investment banking, or corporate strategy (top-tier consulting firm experience strongly preferred); 1-2 years of operating experience at a hypergrowth startup; BA/BS degree (MBA a plus). Healthcare experience is a plus. The ideal candidate demonstrates critical thinking and analytical rigor, AI competency and power-user status with automation tools, exceptional communication and team mobilization skills, creativity and innovation mindset, and grit and resilience in managing competing priorities.
This is a full-time, hybrid position based in NYC with three days per week required in the HQ office at 60 Madison Ave. Occasional travel may be required for team events or meetings.
