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Zscaler is seeking a Director of Business Operations for Customer Success to establish and lead a newly created Business Operations function supporting the global post-sales organization, including Customer Support, Technical Success, and Professional Services. This is a remote role reporting to the Sr. Director, Strategy & Operations.
You will be responsible for defining the operating model, team structure, and business rhythms for the Business Operations function. Key responsibilities include establishing and leading the function with clear roles and responsibilities; owning the operating cadence including Monthly Business Reviews, Quarterly Business Reviews, Annual Operating Planning, and executive performance reviews; partnering with Finance and Customer Success leadership on resource management, capacity planning, investment prioritization, and P&L management; driving headcount planning, budget visibility, and investment tracking; and building operationalized KPIs, dashboards, and performance insights that provide visibility into business health and operational efficiency.
You thrive in ambiguity and are comfortable building structure and discipline in dynamic environments. You act as an owner with a bias for action, integrity, and strategic leadership balanced with practical execution. You are a problem-solver energized by building solutions where they don't yet exist, a learner with growth mindset who actively seeks feedback, and a high-trust collaborator who builds strong partnerships through clarity and candor.
Required qualifications include 8+ years of experience in Business Operations within post-sales functions (Professional Services, Customer Success, or Customer Support); demonstrated experience leading teams and developing high-performing individuals; experience building new functions, operating models, or business processes in growing organizations; strong experience with planning, resource management, P&L management, KPI development, and operating cadences; and strong understanding of customer journey and operational needs of post-sales organizations in high-growth B2B SaaS environments. You should demonstrate curiosity and active exploration of AI tools with proven history of integrating new technologies into workflows.
