SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Zscaler is seeking a Designated Support Engineer II to join its Technical Assistance Center (TAC) in Bangalore on a hybrid basis, reporting to the Manager of Global Focal Support. This role represents the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.
You will provide second-line phone and email consultation, independently debugging complex security and network problems for enterprise customers. Key responsibilities include interfacing with the Engineering team to assist customers with testing and troubleshooting, reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams, and creating detailed entries in the technical support database to document incident resolutions not found in the knowledge base. You will also understand product direction and customer use cases, providing input on product and code changes throughout the product lifecycle.
The ideal candidate brings 2+ years of support and networking experience, including general firewalls and packet filtering troubleshooting. You should have a strong understanding of common network and application protocols, experience with GRE and IPSec configuration and troubleshooting, and proficiency with network troubleshooting tools such as Wireshark, traceroute, and MTR. Deep experience with authentication protocols (SAML, Kerberos), application layer understanding, HTTP methods, and tools like Fiddler is essential. Knowledge of IPv4, IPv6, routing, and DNS is required.
Zscaler values ownership, problem-solving, high-trust collaboration, customer obsession, and operational urgency. The company emphasizes impact over activity and leverages AI to amplify effectiveness. Demonstrated curiosity about AI tools and a proven history of integrating new technologies to enhance workflows is expected. Prior knowledge of forward proxy and cloud environments is preferred.
