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As a Deployment Strategist at Hippocratic AI, you will own healthcare AI deployments end-to-end for health systems, providers, payors, and life sciences organizations. You'll manage defined deployment workstreams and major customer milestones, establishing stakeholder relationships, identifying technical and operational dependencies, and driving measurable business impact in real clinical and operational environments.
You will serve as both a strategic partner and execution lead, combining technical delivery, healthcare operations fluency, and executive customer partnership. Your responsibilities include:
- Discovering the real problem behind customer requests and scoping solutions that meet their objectives
- Designing and building AI agents capable of handling complex, high-stakes healthcare conversations
- Mapping data flows from customer systems into conversations and back as insights, scoping required builds and partnering with engineering
- Owning end-to-end implementation: stakeholder adoption, agent configuration, timeline management, documentation, and proactive blocker resolution
- Working with forward-deployed engineers to spec new AI features for customer deployments
- Capturing deployment learnings and turning them into repeatable playbooks, templates, and best practices
- Developing analytics and dashboards to track deployment performance
- Using deployment insights to inform internal product and process improvements
You'll work alongside engineers, product managers, customer success partners, and clinical experts, operating with significant ownership while balancing strategic customer guidance with day-to-day execution. This role is onsite in York, Pennsylvania, with five days per week at the client site and occasional travel to Hippocratic AI headquarters in Menlo Park, CA.
Hippocratic AI is building the world's first healthcare-only, safety-focused LLM platform. The company was co-founded by CEO Munjal Shah and a team of physicians, hospital leaders, and AI pioneers from institutions including El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Recently raised $126M Series C at $3.5B valuation with total funding of $404M from investors including CapitalG, General Catalyst, a16z, Kleiner Perkins, and leading healthcare systems.
REQUIREMENTS:
- 4+ years of relevant experience in deployment, implementation, strategic operations, consulting, solution architecture, or technical program management
- Direct experience serving healthcare customers or working inside a healthcare organization
- Working knowledge of provider-side, payor-side, or life sciences workflows, operations, and organizational dynamics
- Demonstrated ability to reason about data models: interrogate unfamiliar schemas, build or direct analyses, and validate outputs
- Hands-on comfort with engineering systems: JSON files, terminals, command-line coding assistants, and git workflows
- Track record of project-managing complex customer engagements across operational, clinical, IT, and executive stakeholders simultaneously
- BA/BS in a technical field (engineering, science, analytics, economics, or similar)
NICE TO HAVES:
- SQL
- Epic experience (Clarity, Caboodle, Cogito) or Epic certification
- Clinical background (RN, BSN, clinical informatics, or similar)
- Forward-deployed, implementation, or solutions work at an AI, data platform, or health-tech company
- HL7 or FHIR fluency
- Experience with utilization management, prior authorization, care management, revenue cycle, or value-based care programs
- Prior exposure to LLM-based or agentic products in production
