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ElevenLabs is an AI research and product company that has raised $781M in funding and achieved a $22B valuation. The company serves millions of users and thousands of businesses, including Deutsche Telekom and Meta, with AI voice and agent solutions.
As a Deployment Strategist, you will work with a team of Forward Deployed Engineers, Go-to-Market professionals, and Product Engineers to deploy ElevenAgents—the company's enterprise AI platform—to solve complex customer problems. Your core mission is to synthesize customer insights, identify pain points, and drive high-impact AI agent deployments.
Key responsibilities include:
- Meeting with strategic customers to understand their AI transformation goals and identify pain points around customer-facing and operational workflows powered by AI agents.
- Owning flagship deals end-to-end: from use-case identification through commercial structuring (including outcome-based pricing and license fees) to close.
- Embedding deeply within strategic customer organizations as a trusted partner; spending meaningful time onsite and owning delivery outcomes.
- Identifying high-impact use cases through close customer engagement and collaborating with Forward Deployed Software Engineers to implement solutions.
- Guiding customers on best practices for deploying ElevenAgents, including agent design, orchestration, and production readreadiness to maximize adoption.
- Scoping potential applications in new industries and expanding AI solutions across different sectors globally.
- Presenting work results and future proposals to audiences ranging from technical teams to C-suite executives.
- Collaborating with Research teams to feed field insights back into the platform and roadmap.
- Building and delivering compelling demos of ElevenAgents and broader AI technology to new and existing customers.
- Working daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.
The role is remote-first and can be executed from anywhere in South Korea, with a preference for Seoul. Regular travel for customer onsite work is expected.
REQUIREMENTS:
- 3+ years of experience working with customers in a technical capacity; direct enterprise customer experience preferred.
- Experience in product development, delivery, and change management.
- Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.
- Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.
- Excellent communication and problem-solving skills; ability to simplify complex technical concepts and structure clear logic.
- Proven track record of taking ownership of complex, ambiguous projects and delivering results.
- Adaptability to work across different customer environments, industries, and technical use cases.
- Technical aptitude and familiarity with common LLM tooling and AI agent frameworks.
- Ability to creatively map enterprise use cases and workflows to AI systems.
- Fluency in English and Korean with deep understanding of regional and cultural nuances.
