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Flow is a systems engineering platform for hardware teams, used by companies like Rivian to keep requirements, interfaces, tests, and design decisions connected in one live system. The company is backed by Sequoia and growing rapidly in an industry actively rethinking how engineering work gets done.
As a Deployment Strategist, you will own the end-to-end deployment process for a portfolio of customer accounts. Your role sits at the intersection of sales, engineering, and customer success. You will migrate requirements out of legacy tools and spreadsheets, configure Flow around how each customer's programs actually run, redesign workflows with their systems engineers, train teams, and drive the organizational change management needed to turn skeptics into daily users—including engineers who didn't vote for the purchase.
Key responsibilities include:
- Running deployments end to end: kickoff, migration, configuration, workflow redesign, training, and adoption
- Driving organizational change inside customer engineering organizations: finding champions, working through blockers, and ensuring adoption sticks after you leave
- Defining success metrics for each deployment, instrumenting adoption metrics, diagnosing stalls, and running get-well plans before renewal risk emerges
- Designing each customer's Flow setup around their programs and directing integration work with software-focused deployment engineers
- Serving as the product team's eyes and ears in the field, shaping what gets built next based on deployment insights
- Partnering with sales reps and account executives on the commercial side and expansion opportunities
- Building the deployment methodology: playbooks, implementation guides, and training materials for future team members
This is an ideal role for someone who started in hardware engineering programs and prefers working across many customers rather than staying inside one company. You'll help hardware companies reinvent how they work, and because this function is being built now, what you learn becomes the playbook for future hires.
REQUIREMENTS:
- You've done real customer-facing work: owned relationships with customers, clients, or external partners professionally in pre-sales, post-sales, deployment, consulting, or customer-facing engineering roles
- You're consultative by instinct: diagnose before prescribing, and people trust you quickly, including skeptics
- You've made change stick in an organization at least once and can tell the story of how
- You can hold your own in a room of systems and hardware engineers and translate between them and executives
- You can run long, multi-team rollouts like a program: planning, milestones, stakeholders, crisp written status, no dropped threads
- You're comfortable with technical fundamentals: data migration, configuration, APIs at a working level
- You want the early-team experience: ambiguity, ownership, in-person presence in SF (note: posting lists Los Angeles but mentions SF in-person requirement)
