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OpenAI is seeking a Delivery Lead to own cross-workstream delivery for strategic customers running multiple materially interdependent deployment initiatives. This is a senior delivery leadership role focused on program-level execution and decision-making.
Role Overview
You will be deployed selectively when a strategic customer has multiple interdependent delivery workstreams that require integrated coordination. The Account Director continues to own account strategy, executive relationships, and commercial outcomes. Technical delivery owners own solution design and execution within each workstream. As Delivery Lead, you own the cross-workstream delivery contract: the integrated critical path, shared dependencies, program-level launch gates, resource conflicts, and time-bound escalation. You have delegated authority to drive these decisions without absorbing the AD's or technical delivery owners' accountability.
Key Responsibilities
- Own the cross-workstream delivery contract for multi-workstream programs, including integrated critical path, shared dependencies, program-level commitments, decision owners, and launch gates
- Set integrated critical path and program milestones while leaving solution design and workstream execution with technical delivery owners
- Secure named decision owners and time-bound resolution for cross-workstream blockers before they escalate
- Drive cross-workstream sequencing and capacity tradeoffs within agreed scope; escalate changes to customer priority, use-case scope, or commercial commitments to the Account Director
- Run a single program-level decision and dependency cadence that consumes rather than duplicates account and workstream cadences
- Resolve cross-workstream resource conflicts with functional leaders; staffing and day-to-day direction remain with relevant owners
- Translate customer priorities and outcomes into program-level acceptance criteria and provide delivery evidence to the account team
- Define and enforce integrated launch and handoff gates, with authority to call readiness holds when cross-workstream criteria are not met
- Provide leadership with forward-looking program health visibility, material risks, required decisions, and integrated path to production and scale
Success Metrics
Success is measured by time required to resolve cross-workstream blockers, schedule predictability, integrated launch readiness, and clean handoffs—not by meetings, status artifacts, or resources coordinated. You stand down or hand off program-level governance once cross-workstream dependencies no longer require dedicated ownership.
Requirements
- Experience leading complex enterprise customer programs, transformation initiatives, or large-scale technology deployments
- Strong technical aptitude and ability to understand AI/ML systems, APIs, integrations, enterprise architecture, security dependencies, and deployment-readiness risks
- Demonstrated ability to translate customer and business outcomes into actionable execution plans with clear milestones, owners, dependencies, and success measures
- Strong judgment under ambiguity with track record of identifying risk early, separating signal from noise, and driving clear decisions
- Ability to exercise delegated program-level authority while working across teams outside reporting line, with clear judgment about accountability boundaries
- Excellent cross-functional communication skills, operating effectively with executives, technical teams, customer operators, and functional partners
- Strong operational discipline and experience building scalable cadences, artifacts, and mechanisms that improve execution
- Commercial and customer-value orientation with ability to connect delivery execution to measurable outcomes and account health
