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Salary: USD 100,000 - 120,000 / annual
Cordial is a marketing technology platform founded in 2014 that helps brands communicate more thoughtfully with customers across email, SMS, and mobile apps. The company serves enterprise clients including PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean, and Forbes.
As a Deliverability Consultant, you will serve as a subject matter expert both internally and externally, guiding clients toward sending success. Your primary responsibilities include interpreting deliverability-related data (bounce logs, engagement recency, SNDS, GPT reports, etc.) on behalf of clients and providing prescriptive, actionable guidance through reports, business reviews, and regular client meetings. You will be heavily involved in client implementation and onboarding, occasionally support the sales process, and contribute to process improvements and client experience enhancements.
Key responsibilities:
- Act as a client advocate and interpret complex deliverability data for non-technical marketers
- Onboard and implement programs for diverse clients across varying volumes, cadences, and industries
- Collaborate with Client Success Managers, Solutions Experts, and Support teams
- Manage internal stakeholder and external client expectations on projects and timelines
- Develop and share best practices with clients and internal teams
- Document project work and produce content for blog and knowledge base
- Identify process gaps and implement creative solutions
- Monitor email industry trends and changes impacting Cordial clients
- Represent Cordial at industry functions and communities (M3AAWG, EEC, EmailGeeks, CSA, etc.)
- Consult with C-level executives and decision-makers
The role requires strong autonomy, the ability to manage multiple complex projects simultaneously, excellent troubleshooting skills, and high emotional intelligence for communicating with diverse internal and external stakeholders.
REQUIREMENTS:
- 3+ years of experience in a deliverability-related role
- Familiarity with MTA service providers (Sparkpost, SendGrid, PMTA, etc.)
- Expertise in sending to top-level ISPs and MBPs (Microsoft, Gmail, VMG)
- Strong understanding of email authentication (SPF, DKIM, DMARC, ARC, BIMI, etc.), SMTP protocol, and industry best practices
- Direct experience onboarding new clients, including IP and domain warmups
- Ability to interpret high-level data and communicate complex ideas in digestible formats
- Experience consulting with C-level executives and decision-makers
- High emotional intelligence and strong communication skills
- Strong troubleshooting and problem resolution skills
- Proficiency in G Suite tools (Google Drive, Sheets, Docs, Slides)
- Ability to manage multiple open projects with varying complexity and priority
- Experience troubleshooting sending to APAC and EMEA regions (preferred)
- Foundational understanding of APIs, SQL, and BI tools like Tableau or Google Data Studio (strong plus)
- Autonomous work style with ability to identify next prioritized task
