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Eve is an AI-native legal technology platform serving plaintiff law firms. The company has achieved product-market fit with 1000+ law firms, raised $160M from top-tier investors (Spark Capital, A16z, Menlo Ventures, Lightspeed), and is growing 2X revenue quarter-over-quarter. The team includes engineers and operators from Scale, Meta, Airbnb, Cruise, Square, and other leading companies.
The Deal Desk Operations Analyst role bridges commercial strategy and operational execution, ensuring pricing, packaging, products, approvals, and commercial policies translate into scalable business processes and workflows. This position is central to the quote-to-cash lifecycle and partners closely with RevOps, Finance, Product, Engineering, Legal, and Customer Success.
Key responsibilities include administering and maintaining the CPQ platform (product catalog, pricing, quote templates, approval rules, integrations); managing daily Deal Desk operations including quote creation, pricing validation, approval routing, and exception management; translating pricing and policy changes into system configurations; maintaining data integrity across CPQ, CRM, and billing systems; building operational and executive reporting on KPIs, cycle time, SLA performance, and quote accuracy; supporting renewal and expansion operations; and implementing automation and AI-powered tools to improve efficiency.
Required qualifications: 3+ years in Deal Desk, Sales Operations, Renewals Operations, Revenue Operations, or related B2B SaaS function; hands-on experience managing quoting, pricing validation, approval routing, and commercial exceptions; proficiency with CPQ platforms (preferably DealHub) and CRM systems (HubSpot or Salesforce); strong analytical and financial skills including deal modeling, KPI reporting, margin analysis, and revenue recognition; knowledge of SaaS retention metrics (GRR, NRR, renewal forecasting); proven ability to transform manual processes into scalable automated workflows; and strong cross-functional communication skills.
