SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Steelhead Technologies is building a cloud-based ERP platform purpose-built for manufacturing job shops—powder coaters, platers, anodizers, heat treaters, and fabricators. The platform provides real-time operational visibility, eliminates paper-based inefficiencies, and brings AI to the shop floor through features like automated order entry and intelligent reporting.
As a Customer Support Specialist, you will be the critical point of contact for customers using the Steelhead platform. You'll provide technical support and product knowledge via email, phone, text, Zoom, and occasional in-person visits. Your responsibilities include answering customer inquiries promptly, building trust and relationships with customer contacts, educating customers on product value, and proactively identifying issues before they escalate. You'll work to drive adoption of new features, monitor account health, and collaborate cross-functionally with engineering, sales, and customer outcomes teams to resolve issues and improve the customer experience.
This is a full-time, in-person role based in either the Calumet or Brighton, Michigan office. You'll be flexible and adaptable to company needs, with other duties assigned as required.
Qualifications:
- Strong written and verbal communication skills
- Strong work ethic, coachable, motivated, and resilient
- Ability to thrive in fast-paced, customer-facing environments
- Ability to work both collaboratively and independently
- Curiosity and customer-obsessed mindset
- Previous experience in a customer-facing role
