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Kashable, a venture-backed fintech startup, is seeking a Customer Support Specialist to join its Las Vegas-based support team. You will engage directly with clients daily, handling incoming support requests via live chat, email, and phone while maintaining Kashable's reputation for customer-focused service. The role reports to the Director of Customer Support and sits within a highly motivated, client-facing team responsible for fraud detection and prevention, consumer engagement, delinquency recovery, and delivering exceptional user experience.
You will become an expert in Kashable's lending operations and work closely with operations and customer success teams to deliver solutions. Primary responsibilities include helping users navigate loan applications, establishing repayment options for delinquent accounts, troubleshooting and escalating priority issues, and contributing to team KPIs by improving response times, resolution times, and customer satisfaction ratings.
The ideal candidate is extremely comfortable with computers and G-Suite, able to quickly learn new systems and processes, and demonstrates strong analytical and problem-solving skills. You must have excellent verbal and written communication abilities, with the capacity to convey complex information to both technical and non-technical audiences. Detail-oriented with a passion for accuracy, you will spend a majority of your time engaging with customers over the phone and collaborating in a team environment while managing multiple priorities.
Required qualifications include a bachelor's degree, 2+ years of experience as a support representative in a high-energy environment, and 1+ year handling inbound support calls. Nice-to-have skills include bilingual Spanish fluency, loan servicing experience, finance background, or startup experience.
Kashable is a fast-growing fintech company founded in 2013, headquartered in NYC with offices in Las Vegas. The company provides inclusive, low-cost credit to American employees through employer-sponsored benefits. With over $400 million in capital raised and $1.5 billion in loans provided, Kashable serves Fortune 500 companies, governments, hospitals, and universities representing 4 million employees.
The role requires in-person attendance 3–4 times per week at the Las Vegas office to collaborate effectively with the team.
