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Rippling is a unified HR, IT, and Finance platform that consolidates workforce systems including payroll, expenses, benefits, and device management. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia, and is headquartered in San Francisco.
As Customer Support Manager, you will lead a high-performing support team responsible for delivering exceptional customer experiences. You'll serve as the primary point of contact for all team actions and domains, ensuring efficient operations, seamless cross-functional collaboration, and outstanding service delivery. Reporting directly to the Senior Manager of Customer Support, you'll play a strategic role in aligning team goals with broader business objectives.
Key responsibilities include:
- Leading, mentoring, and supporting team leads to foster a culture of accountability, ownership, and customer obsession
- Driving operational excellence through process improvements and performance optimization
- Managing stakeholder relationships and ensuring seamless collaboration across departments
- Developing talent and building a high-performing team in a fast-paced, high-growth environment
- Acting as the strategic point of contact for your team's operations and customer interactions
- Analyzing metrics and driving data-informed decisions to improve team performance
The ideal candidate is customer-focused, analytical, execution-oriented, and thrives in high-growth environments. You should have strong people leadership skills, strategic mindset, and the ability to balance operational excellence with team development.
