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Salary: GBP 100,000 - 110,000 / annual
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated across 64 countries. The company's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting.
The Customer Success Manager will own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long-term value through strategic engagement. You'll apply your understanding of cybersecurity practices, third-party risk, the SecurityScorecard platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue.
Key responsibilities include:
- Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives
- Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains
- Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams
- Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement
- Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices
- Share insights and solutions with peers to tackle new customer challenges and drive collective team success
- Represent the voice of the customer in product feedback and service delivery discussions
- Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth
The Customer Success team is empowered to help guide customers to get the most out of the platform. The team manages relationships, ensures customer satisfaction, understands customers' strategic goals and challenges, and helps them operationalize the platform to maximize business value.
Requirements:
- Bachelor's degree
- 5+ years in account management, customer success, technical account management, or a similar customer-facing role
- Strong written and verbal communication skills combined with meticulous organizational skill
- Solid understanding of cybersecurity or third-party risk management practices; cyber insurance experience preferred
- Strong technical aptitude and the ability to quickly grasp platform capabilities from the customer's perspective to drive business impact
Preferred qualifications:
- Proven success developing and expanding relationships with customer stakeholders, including executives
- Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals
- Ability to proactively identify customer needs and drive outcomes aligned with their business goals
- Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management
