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TheFork, Europe's leading restaurant booking platform and part of the Tripadvisor Group, is hiring a Customer Success Specialist to onboard and train new restaurant partners on TheFork Manager, our proprietary software.
In this role, you will be the first expert manager that newly signed restaurant partners work with, transforming signed contracts into thriving partnerships. During your first 12 months, you will focus predominantly on the Swedish market with occasional travel to Sweden required. From year two, the role shifts to focus on the UK market.
Key Responsibilities:
- Deliver onboarding training on TheFork Manager both virtually and face-to-face to restaurant partners
- Set up and optimize restaurant profiles and configurations to enable fast go-live and immediate diner conversion
- Drive product adoption, turning new partners into confident, advanced software users within their first weeks
- Adapt training delivery to diverse audiences, from independent owners to front-of-house and management teams
- Identify upsell and cross-sell opportunities during onboarding and hand qualified leads to Account Managers
- Achieve and exceed individual targets while contributing to country and regional goals
- Collaborate with Sales, Account Management, Sales Operations, and Customer Care to ensure smooth handovers from signature to go-live
- Share restaurant feedback with Product and Marketing teams to improve training materials and knowledge base
- Travel as required for on-site restaurant sessions, trade events, and internal team meetings, including occasional Sweden trips in year one
The role offers a permanent contract with flexible working (2 days home office per week, plus up to 4 additional weeks of full remote flexibility during summer and December), competitive fixed salary and bonus, lunch vouchers, international teams across 10 European offices, continuous learning programs, and comprehensive benefits including health insurance, pension, parental leave (12 weeks fully paid), and lifestyle benefits.
Requirements:
Must-Have:
- Fluent in Swedish and English (both written and spoken); Swedish fluency is essential
- Minimum 2 years of experience in customer onboarding, training, or customer success in B2B SaaS, OR hospitality operations combined with strong tech aptitude
- Confident communicator able to explain software simply to non-technical audiences, both on video and in person
- Self-driven, results-oriented professional who consistently meets and exceeds targets
- Strong organizational skills to manage multiple parallel onboardings without compromising quality
- Ability to quickly establish trust and build rapport with restaurant owners and their teams
Nice-to-Have:
- Experience in restaurant or hospitality industry, or with reservation or POS software
- Experience with Salesforce or comparable CRM
- Track record creating training content (guides, videos, webinars)
- Commercial acumen and ability to spot upsell opportunities
- Thrives in fast-paced environments and remains organized under pressure
