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Tandem Health is a fast-scaling healthtech company reimagining healthcare by putting clinicians first. We're building an intuitive platform designed by clinicians for clinicians, backed by top investors and expanding globally across Europe.
In this Customer Success Specialist role based in Leiden, you'll be the frontline support for our healthcare customers. Your responsibilities include handling support tickets and incoming calls with efficiency, ensuring customers feel heard and well-supported throughout their journey. You'll prepare and facilitate onboarding and training sessions, create and improve support content (FAQs, guides, internal knowledge bases), and identify recurring issues to escalate to the product and engineering teams.
You'll work primarily from our Leiden office, with occasional travel to support larger implementations. The role requires strong organizational skills—documenting, prioritizing, and following up on issues systematically. You'll bridge technical and non-technical stakeholders, explaining complex problems simply and coordinating internal resolution efforts.
Ideal candidates have prior experience in customer support, customer success, or service desk roles. You're comfortable managing high ticket volumes and phone call volume under pressure. Fluency in both Dutch and English is essential. Experience with helpdesk systems (Zendesk, Intercom, Freshdesk) and CRM workflows is valued, as is familiarity with healthcare organizations or healthcare providers. Basic technical troubleshooting skills (browser settings, audio configuration) are a plus.
Tandem offers market-competitive salary, regular team outings and social activities, and a dog-friendly office. You'll have genuine career growth opportunities while contributing meaningfully to the future of healthcare within a high-performing, diverse European scale-up. The team is spread across countries but comes together regularly in Sweden for team meetings and offsites.
