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Cobre is Latin America's leading instant B2B payments platform, building advanced financial infrastructure for money movement across the region. The company enables instant business payments—local or international, direct or via API—from a single platform, serving fintechs, PSPs, banks, and finance teams.
As a Customer Success Specialist, you will be the primary point of contact for assigned corporate clients, responsible for delivering exceptional support and ensuring customer success. You will act as a bridge between customers, Key Account Managers (KAMs), operations, and technology teams.
Key responsibilities include:
- Providing support to users and corporate clients through primary customer service channels
- Collaborating with the Customer Experience team to identify and resolve customer issues
- Conducting in-depth analysis of customer needs and preferences
- Mapping out customer company touchpoints and understanding their business requirements
- Providing continuous follow-up and swift issue resolution
- Using data analysis tools and technologies to enhance customer experience
- Supporting new features and system improvements
- Documenting all customer interactions to personalize future communications
- Contributing to continuous improvement of processes and technological tools
You will work closely with leadership to maintain alignment on objectives and drive customer satisfaction and retention.
Requirements:
- Previous experience in customer experience improvement and management roles
- Basic knowledge of programming
- Experience with SQL for database management and manipulation
- Experience with Postman for API testing
- Familiarity with New Relic for application monitoring
- Knowledge of Simetrik and Snowflake
- Preferably experience in fintech, technology companies, and/or payments industry
- Excellent teamwork skills and ability to collaborate effectively across different teams and departments
