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Veeam is the Data and AI Trust Company, specializing in data resilience and data security posture management. The company protects over 550,000 customers worldwide and is headquartered in Seattle with offices in more than 30 countries.
As a Customer Success Renewals Representative, you will manage the renewal of customer maintenance contracts within your assigned territory or segment. Your primary focus is ensuring customer retention and driving revenue bookings through contract renewals. You will provide accurate quotes and proposals directly to customers and channel partners, handle pricing inquiries, manage co-terming and reinstatement requests, and identify upselling opportunities for premium services and add-on products.
Key responsibilities include:
- Managing contract renewals in your assigned territory to protect revenue
- Monitoring expiring agreements and taking timely action to maintain customers
- Providing accurate proposals and quotes aligned with customer agreements
- Handling inquiries related to pricing, co-terming, upselling, and reinstatement
- Collaborating positively with customers, partners, and internal teams
- Recording all activities accurately in the CRM system
- Achieving sales targets with focus on customer retention and revenue growth
You will work in a fast-paced, semi-autonomous environment managing high volumes of communications while maintaining strong customer relationships.
Requirements:
- Fluent English and German (B2 minimum) for effective communication
- Minimum two years of sales experience in software or related industry
- Strong customer service and organizational skills
- Ability to work effectively in a fast-paced, semi-autonomous environment
- Self-motivated with ability to manage high volumes of communications
- Basic knowledge of virtualization
- Bonus: Salesforce proficiency
