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CreatorIQ is an AI-native operating system for creator-led growth, trusted by over 1,300 global brands and agencies including Google, LVMH, Nestlé, and Sephora. The company unifies creator marketing across paid, owned, earned, commerce, and community channels into an enterprise-grade ecosystem.
As a Customer Success Partner, you will serve as the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You'll build trusted, multi-threaded relationships with key stakeholders—both virtually and in person—serving as a proactive partner throughout the customer lifecycle.
Key responsibilities include:
- Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals
- Build strong relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements
- Drive platform adoption and usage by analyzing customer engagement data, identifying risks and opportunities, and helping customers unlock the value of CreatorIQ's self-service tools
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with customer marketing and business objectives
- Collaborate with Implementation, Services, Product Support, and Strategic Insights teams to ensure successful onboarding, adoption, and education
- Work closely with Account Executives to develop joint account plans identifying customer goals, risks, and expansion opportunities
- Act as the customer's internal advocate, channeling product feedback and trends into the organization
- Maintain comprehensive account documentation including success plans, meeting notes, risk flags, and adoption data
You will be measured on gross retention, platform adoption, and customer health metrics.
Requirements:
- 3+ years of experience in a strategic customer-facing role, ideally in influencer marketing for an agency, brand, or technology company
- Passionate about influencer marketing, creator content, and social media measurement
- Proven success managing toward business KPIs and customer advocacy metrics
- Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors
- Strong problem-solving abilities with a customer-centric approach
- Ability to build trusted relationships and act as a strategic advisor
- Curious learner with passion for new tools, trends, and marketing strategies
- Balance strategic thinking with day-to-day execution and follow-through
- Composed and adaptable in fast-paced, evolving environments
- Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies
- Highly organized and proactive in managing a portfolio of enterprise accounts
- Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions
- Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales teams
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
