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Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core. The company helps organizations automate customer and operational workflows, achieving fast time-to-value and high ROI. Millions of workflows run on Creatio daily, supporting thousands of clients across over 100 countries. Creatio is recognized by Gartner and Forrester as a Leader and Strong Performer, and was named to Inc.'s Best Workplaces list in 2025.
As a Customer Success Manager, you will develop and maintain strategic relationships with SMB and Corporate segment clients across the US and Canada markets, serving as a trusted advisor to key stakeholders. You will act as the primary point of contact for assigned accounts, communicating at all levels including C-suite executives. Your responsibilities include controlling and auditing delivery processes in implementation projects, identifying early red flags to prevent launch-related issues, and helping customers achieve desired outcomes through product consulting and value realization. You will drive zero churn, manage renewals, and identify cross-sell and upsell opportunities to grow the customer portfolio.
The role is based on the East Coast, USA, and requires someone who thrives in dynamic environments, embraces challenges, and is motivated to make an impact. You should be a strong team player with excellent communication skills, eager to learn the product deeply and collaborate across the organization.
REQUIREMENTS:
- 3+ years of experience working with global segment customers (preferably North America region)
- Fluent in English (verbal and written) with executive-level communication skills
- Experience with CRM, ERP, Core systems, Low-Code/No-Code solutions, or other corporate software
- Proven ability to manage customer portfolios effectively through regular meetings with customers and integrator partners
- Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software
- Strong customer-centric communication and presentation skills
- Commercial acumen, including negotiation and renewal management
- Excellent time management and efficiency skills
