SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Mollie is a European fintech company founded in 2004 that enables over 250,000 businesses to manage payments and money. With 950+ employees across 14+ locations, the company emphasizes autonomy, craft, and long-term thinking.
As Customer Success Manager for Sweden, you will be the first CSM hire for the Swedish market, owning a portfolio of merchants ranging from key accounts to smaller businesses. Your role is split between proactive work (approximately 80% of time) and reactive support. Proactive responsibilities include building relationships with merchants—often in person—identifying upsell opportunities, and mitigating retention risks before they escalate. Reactive work involves handling customer needs and escalations as they arise.
You will work closely with Mollie's Go-To-Market team in Sweden and collaborate with the international CSM team covering Italy and Poland. You'll participate in customer events and lead ambassador initiatives to expand Mollie's presence in the Nordic region. This is an opportunity to shape a new market from the ground up, backed by an established CS team with proven playbooks and a scaling European operation.
Key responsibilities include:
- Driving retention and growth across the Swedish merchant portfolio against upsell and retention targets
- Conducting regular, value-driven business reviews with key merchants
- Building strong relationships with merchants and cultivating a group of local customer ambassadors
- Organizing small customer events in partnership with Sales and Marketing
Mollie emphasizes personal growth, offering regular feedback, transparent salary reviews, and opportunities to move into new roles or projects. The company actively promotes from within and supports employees in developing skills and shaping their own career paths.
REQUIREMENTS:
- Native or fluent Swedish and fluent English; must be based in Stockholm
- Background in e-commerce or payments
- Commercial approach to customer success, balancing retention with upsell opportunities and comfortable growing accounts
- Experience managing a portfolio proactively, staying ahead of issues rather than reacting only
- Comfort meeting customers in person and building face-to-face relationships
