SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Tracera (formerly ESG Flo) is an AI-enabled ESG data management and reporting platform that automates emissions data gathering and provides real-time insights into Environmental, Social, and Governance factors. The company was founded in 2022, is headquartered in New York, and is backed by Bain & Company and other top VCs.
As Customer Success Manager, you will be the dedicated point of contact for a portfolio of existing clients, ensuring successful delivery and long-term retention. You'll understand their pain points, address questions, provide training, and identify improvement opportunities. Approximately 70% of your time will be spent on ad hoc Scope 3 consulting—supporting customers beyond the platform with work such as mapping emissions across the 15 Scope 3 categories, cleaning and standardizing supplier data, and improving calculation methodologies.
Key responsibilities include:
**Client Account Management:** Prepare and lead regular check-ins with existing clients to understand their processes and evolving data challenges. Build deep understanding of each customer's organizational structure, key stakeholders, and how sustainability responsibilities are distributed. Drive ongoing adoption of Tracera's Scopes 1, 2, 3, and Compliance Reporting Platforms. Partner with clients to identify expansion opportunities and conduct training sessions as client teams evolve. Work closely with client Sustainability Teams.
**Collaboration with Customer Success Team:** Work directly with Customer Success leadership on account management. Partner with fellow customer success data analysts to streamline onboarding and data organization. Ensure the team meets all deadlines and maintains highest standards of transparency and accuracy. Engage with internal and external auditors.
**Collaboration with Product and Engineering Teams:** Provide customer feedback to the Product team and help prioritize features. Act as liaison between clients and Product. Report bugs and manage customer bug tickets.
**Ad Hoc Consulting & Scope 3 Data Cleaning:** Deliver consulting engagements that extend beyond the platform, including water footprint analysis and target tracking. Lead Scope 3 data cleaning projects, reviewing and standardizing client spend, activity, and supplier data. Use Excel and data analysis tools to identify gaps, errors, and inconsistencies. Assist clients with carbon footprint calculations across all scopes.
This is a seed-stage startup role offering the opportunity to shape customer success strategies across Europe and make significant impact on the company's growth.
**Requirements:**
- Experience with Excel, data organization, and project management
- Client-facing role experience
- Background in carbon accounting, including hands-on experience building GHG inventories and calculating Scope 1, 2, and 3 emissions in line with the GHG Protocol
- Deep expertise in Scope 3 specifically: understanding all 15 categories, ability to work with spend-based, activity-based, and supplier-specific methods, and knowledge of how to help clients tackle supplier data collection and data quality challenges
- Undergraduate or graduate degree in environmental science or sustainability, or experience in a similar role/industry (preferred)
- Familiarity with the software startup ecosystem (bonus)
- Fluency in German, Italian, or Dutch (bonus)
Desired qualities: thrive in high-speed startup environments, thought leadership and comfort engaging with clients daily, hands-on problem-solving with proactive approach, empathetic team player willing to do whatever it takes.
Note: This role includes a 90-day evaluation period during which you will collaborate with the team to define objectives, with performance assessed at the end of the window.
