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Zocdoc is a healthcare marketplace that empowers patients by making it easy to find and book in-person or virtual care across all 50 states, 200+ specialties, and 12,000+ insurance plans. As a Customer Success Manager for SMB providers, you'll be the driving force in helping healthcare practices maximize their performance and experience on the Zocdoc platform.
Your primary responsibilities include working closely with sales and operations teams to onboard new provider practices, managing complex processes across multiple accounts, and driving practice performance by communicating feature value and handling objections. You'll be an expert on Zocdoc's product, training new providers and their teams on best practices for success. Your role balances customer success with consultative sales—you'll conduct client meetings to understand practice goals and pain points, identify upselling opportunities for additional products and features, and offer solutions to drive booking volume.
Day-to-day, you'll manage multiple projects simultaneously with high autonomy, proactively identify and resolve issues affecting customer satisfaction, and influence providers to deepen their partnership with Zocdoc. You'll own your metrics, strive to exceed goals tied to a monthly commission plan, and build genuine connections with customers to maximize feature adoption and onboarding satisfaction. Success in this role requires being detail-oriented, self-motivated, persuasive, and able to have challenging conversations while remaining consultative in your decision-making.
You'll work in a hybrid environment at Zocdoc's Soho location in New York, with flexible PTO, 100% paid employee health benefits (medical, dental, vision), and commuter benefits.
