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Salary: SGD 100,000 - 115,000 / annual
Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems, combining analytics for audience strategy with revenue solutions for ad operations and monetization. The company serves the world's top media brands.
The Customer Success Manager will be responsible for managing and growing existing customer relationships across APAC, reporting to the Manager of Customer Success. This role focuses on account management, forecasting, and driving net growth through renewals, churn prevention, product optimization, and strategic cross-sell/upsell opportunities.
Key Responsibilities:
- Cultivate relationships with key stakeholders within customer organizations to ensure optimal product engagement and support
- Understand technical needs and collaborate with internal teams to deliver optimal solutions
- Uncover enterprise-level business goals and articulate alignment with Chartbeat's product suite
- Communicate effectively with APAC customers in Mandarin (business-proficient speaking, reading, and writing required)
- Identify and implement product optimization opportunities
- Collaborate on custom product offerings and maintain account plans
- Negotiate annual renewals and identify upsell potential
- Demonstrate competitive positioning and deep product knowledge
- Proactively flag at-risk accounts and work to retain them
- Engage consultatively with customers to ensure they achieve full value
- Travel as needed for customer meetings and conferences worldwide
Requirements:
- Bachelor's degree and/or equivalent experience
- 3-5 years of B2B relationship management experience
- Experience with media organizations (major plus)
- Demonstrated consultative relationship building, objection-handling, and demo skills, preferably in SaaS, cloud, media, marketing, or web-analytics platforms
- Recognized as a digital media and analytics expert who can translate knowledge into practical solutions
- Ability to work independently and manage multiple simultaneous priorities
- Proven track record growing enterprise customer portfolios
- Strong sense of urgency and resiliency
- Excellent written and verbal communication, demo, and negotiation skills
- CRM (Salesforce) experience preferred
- Familiarity with web/media publishing technologies and debugging tools (major plus)
- Experience working with APAC customers; business-proficient Mandarin required
- Multinational experience; additional languages such as Japanese are a plus
