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Salonkee is one of Europe's fastest-growing beauty-tech companies providing an all-in-one software platform that simplifies appointment scheduling, payments, and client management for salons across the region.
The Customer Success Manager - Retention role is central to maintaining and growing Salonkee's client base. You will focus on German-speaking salon clients, working to prevent churn, re-engage inactive accounts, and identify upselling opportunities. Your responsibilities include managing churn requests and at-risk client relationships, monitoring salon usage trends to identify re-engagement opportunities, collaborating with Customer Success and Sales teams on targeted retention strategies, analyzing churn patterns and usage data to inform retention improvements, and maintaining accurate CRM records while sharing insights to enhance internal processes.
This is a high-impact position where you'll directly influence client loyalty and company growth. You'll work in a dynamic, international environment with flat hierarchies that encourage open communication and idea-sharing. The company emphasizes a people-first mindset and is building a diverse team across the beauty-tech industry.
REQUIREMENTS:
- Fluency in German and English (French is a plus)
- Outstanding written and verbal communication skills with ability to present complex solutions clearly and persuasively
- Proficiency with software platforms and interest in staying current with technology trends
- Strong analytical and problem-solving skills in a fast-paced environment
- Proven sales experience with demonstrated focus on customer satisfaction and retention
- High energy, motivated, results-driven mindset
- Comfort with data analysis and ability to translate data-driven insights into strategic actions
