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PartnerStack, an AppDirect subsidiary, is seeking a Customer Success Manager to support premium-tier enterprise clients. PartnerStack operates the world's largest B2B partnerships network, serving 500+ companies to generate and sustain revenue through partnership ecosystems.
You will work alongside a senior Customer Success Manager, handling day-to-day operational tasks that free the lead CSM to focus on strategic relationship-building. Your responsibilities include managing shared inboxes and triaging incoming requests for large enterprise software accounts, pulling and organizing data reports from proprietary CRM tools and Google Sheets for delivery to the senior CSM and clients, conducting partner and publisher outreach to recruit new partners within and outside the network to grow client programs, and helping build foundational playbooks including reporting templates, outreach trackers, and client metric dashboards. You will collaborate daily with the senior CSM and coordinate periodically with the Network Success Manager to align on priorities and execution.
You are detail-oriented, service-minded, and take initiative without waiting to be asked. You communicate clearly and confidently over Slack, email, and video calls, keeping cross-functional teammates aligned across time zones. You are comfortable working in Google Workspace and can organize and present data in a way that tells a clear story. You have a foundational understanding of customer or client service principles, adapt quickly when priorities shift, and stay focused without losing momentum. You are eager to learn proprietary tools and open to leveraging AI-assisted workflows to surface insights faster.
REQUIREMENTS:
- Experience in a customer service, client support, or account coordination role—ideally in software, SaaS, telecom, or a digital/online industry
- Proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office; ability to organize and present data without requiring basic tool training
- Comfort working with CRM or admin tools and willingness to learn proprietary platforms quickly
- Familiarity with data analysis or reporting—able to read a dataset, spot patterns, and summarize findings clearly
- Familiarity with AI tools or prompt-based workflows is an asset
- Proactiveness: ability to act on available information and self-direct your day without waiting for step-by-step guidance in a fast-moving environment
- Adaptability: ability to reprioritize quickly when client strategies change on short notice
