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Eye Security is a European cybersecurity and embedded cyber insurance company with over 170 employees, headquartered in the Netherlands. The company combines cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time, with a team drawn from intelligence, military, tech, and consulting backgrounds.
As a Customer Success Manager, you will own a diverse and strategic customer portfolio from day one. This role requires autonomy, strong client partnership skills, and the ability to drive long-term value. You will design and execute success strategies, guide customers through onboarding and adoption, and ensure they maximize the impact of Eye Security's cybersecurity solutions.
Key responsibilities include:
- Leading and building relationships with a portfolio of customers, using tailored strategies to increase adoption, satisfaction, and retention
- Identifying upsell and cross-sell opportunities by understanding customer needs and uncovering additional value
- Acting as the voice of the customer internally, advocating for their needs and influencing product and service improvements through their feedback
- Collaborating cross-functionally with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences
- Tracking customer health metrics and transforming data-driven insights into actionable strategies that strengthen relationships and outcomes
You will work in a hybrid environment with regular company-wide in-person gatherings, weekly lunches, and Thursday socials. The role offers full ownership of a strategic function within a high-growth cybersecurity scale-up, a generous time-off policy including wellbeing and volunteering days, and the opportunity to work with top-tier professionals from national CERTs and intelligence agencies.
Requirements:
- Minimum 5 years of experience in Customer Success, Account Management, or similar customer-facing roles, with a strong track record of driving satisfaction, retention, and growth
- Fluent in both Dutch and English; comfortable presenting to senior stakeholders and leading customer conversations
- Highly analytical with ability to turn data into actionable insights; experienced with CRM systems such as HubSpot or Salesforce
- Customer-obsessed mindset with focus on understanding challenges and unlocking long-term value
- Tech-savvy background; experience in SaaS, cybersecurity, or similar environments is a strong plus
