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Salary: USD 64,000 - 83,000 / annual
SimilarWeb is seeking a Customer Success Manager for its Inside Sales team to manage and expand relationships with small-to-medium-business customers using the Market Intelligence solution. This role combines account management, customer success, and inside sales responsibilities, with a focus on retention and revenue growth.
Key Responsibilities:
- Manage long-term partnerships with assigned SMB customers of the Market Intelligence platform
- Drive user engagement and product adoption to maximize retention
- Proactively manage the renewal process to secure timely renewals and minimize churn
- Identify and implement strategies to increase retention and reduce attrition rates
- Identify account expansion opportunities and present upsell/cross-sell opportunities to drive increased product adoption
- Develop strategies using SimilarWeb data to help customers reach their business goals and KPIs
- Source, outbound, and land new contacts within client organizations to expand relationships and find new users
- Track customer metrics and derive actionable insights to inform account strategy
The role reports to the Team Manager of Customer Success and is part of a collaborative, high-energy team. You will work with a diverse customer base ranging from large recognizable brands to early-stage companies, becoming a trusted advisor and helping implement strategies that drive business impact.
SimilarWeb is a publicly traded company (NYSE) with over 6,000 customers globally, including Google, eBay, and Adidas. The company emphasizes a strong product, open dialogue, career development opportunities, competitive benefits, and a diverse, inclusive workplace culture.
Requirements:
- Minimum 2 years of experience in commercially focused account management, customer success, sales, or customer-facing roles
- Proven track record in a quota-bearing role with demonstrated success in achieving quotas
- Ability to identify value drivers in recurring revenue business models
- Excellent interpersonal and communication skills with ability to build rapport, influence, and negotiate
- Strong problem-solving skills and ability to provide effective solutions to customer needs
- Results-oriented mindset focused on customer satisfaction, revenue growth, and retention
- Analytical skills to track customer metrics and derive actionable insights
- Self-motivated, organized, and able to manage multiple priorities effectively
- Team player who collaborates effectively with colleagues and business partners
Preferred Qualifications:
- Experience working within SaaS
- Strong understanding of the digital marketing space and trends
