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Lumafield, founded in 2019, is upgrading manufacturing through advanced industrial CT scanning and AI-driven analysis tools. The company provides unprecedented visibility into product quality and manufacturing processes, enabling engineers to make better decisions and accelerate root cause analysis.
In this Customer Success Manager role focused on the industrials segment, you will own end-to-end account relationships and revenue outcomes for a portfolio of customers. You'll act as a trusted advisor to engineering, quality, and operations teams, identifying opportunities to improve quality control, accelerate problem-solving, and achieve operational efficiencies. Key responsibilities include:
• Owning customer relationships, contracts, and business outcomes
• Project managing delivery and adoption of Lumafield's technical solutions
• Identifying, tracking, and quantifying business impact and ROI
• Proactively managing renewals, mitigating churn, and maintaining account health
• Uncovering upsell, cross-sell, and new use case opportunities
• Building and scaling internal processes, templates, and best practices
• Creating and delivering executive-level presentations
You'll work in a rapidly scaling startup environment with offices in San Francisco and Cambridge, MA. The role requires balancing technical depth with commercial acumen, partnering across customer organizations to drive adoption and expansion.
Lumafield offers competitive cash and equity compensation, health & wellness stipend, 401(k), parental leave, flexible PTO, commuter benefits, and company-wide events.
REQUIREMENTS:
• B.S. degree in Engineering
• 10+ years of working experience combining technical background (engineering or manufacturing) with client-facing experience (consulting, program management)
• Passion for Lean, process improvement, quality, and technology adoption in manufacturing
• Excellent verbal and written communication across organizational levels
• Commercial business exposure and understanding of budget cycles and planning
• Ability to independently create and deliver executive-level presentations
• Highly organized with ability to thrive in rapidly scaling startup environment
BONUS:
• MBA or equivalent business experience
• Program Management experience
