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Demandbase is a pipeline AI platform that empowers go-to-market (GTM) teams to automate growth at scale. The company provides a unified view of data, insights, actions, and outcomes, enabling B2B enterprises to align and execute account-based GTM strategies. Demandbase serves thousands of businesses seeking to maximize revenue, minimize waste, and consolidate their data and tech stacks.
The Customer Success Manager II role is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. You will partner with clients to achieve their objectives, drive platform adoption, accelerate time-to-value, and provide B2B digital business expertise.
Key responsibilities include:
- Own the full customer lifecycle relationship, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
- Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment
- Partner with customers to deliver proactive account-based marketing (ABM) best practices, strategies, and use cases, addressing critical success issues and executive priorities
- Identify and support expansion opportunities within the customer base in partnership with new business teams
- Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination
- Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape
- Develop customer success stories, case studies, and references that demonstrate measurable impact
Demandbase has offices in San Francisco, New York, Austin, Seattle, India, and the United Kingdom. The company has been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune and One of The 60 Best Companies To Sell For by Selling Power.
Requirements:
- 3–5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
- Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
- Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
- Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
- Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI
