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CEEZER is building enterprise-grade infrastructure for Climate Performance Asset management, helping the world's largest companies source and manage carbon credits, Energy Attribution Certificates (EAC), and Sustainable Aviation Fuel certificates (SAFc). The company provides data-driven precision, real-time monitoring, and framework-compliant reporting for climate action portfolios.
As Customer Success Manager, you will serve as an operational partner driving post-transaction delivery and client success. Key responsibilities include managing end-to-end post-transaction execution as the primary liaison for clients on retirement coordination, custom reporting, and finance operations including invoicing. You will proactively identify supply delays and operational risks, developing mitigation strategies and partnering with Account Executives to deliver solutions-focused client communications.
You will maintain rigorous data hygiene across Salesforce and the platform while systematically uncovering expansion and upsell opportunities to drive recurring account growth. The role requires delivering high-touch client support and troubleshooting, rallying internal cross-functional teams to streamline deliverable timelines and ensure seamless execution. You will synthesize front-line client feedback to inform product roadmaps and translate real-world best practices into enablement resources that prepare Account Executives for pre-sales conversations.
Partnership with Sales and Marketing is essential to execute strategic client communication campaigns that keep complex corporate networks, suppliers, and subsidiaries engaged long-term.
Required qualifications include 2–7 years of experience in client-facing operations, enterprise account management, or B2B customer success with a track record of driving flawless post-transaction execution. You need exceptional project management capabilities and operational discipline to structure complex deliverables and manage broad, dynamic scope. Strong analytical mindset with command of data and reporting is essential, as is the ability to translate complex metrics into polished, reusable client-facing assets. Polished verbal and written communication skills with executive presence to engage senior external stakeholders are required. Operational proficiency with Salesforce and modern CRM architecture is necessary. German fluency is a plus, as is foundational understanding of carbon markets, sustainability regulations, or corporate climate frameworks.
