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Salary: USD 86,600 - 139,000 / annual
ServiceTitan is seeking an Enterprise Customer Success Manager to actively manage and develop a portfolio of approximately 35 high-touch trade service company accounts. This role is critical to ensuring company revenue and involves partnering closely with the largest and most successful trade service companies in North America.
Key Responsibilities:
- Develop and manage a portfolio of ~35 Enterprise customer accounts with complex, high-touch needs
- Regularly engage with accounts to gather intelligence on product usage and identify the most valuable features and services for their businesses
- Coach customers on best practices and build senior-level relationships while delivering a premium experience
- Solve complex customer problems with creative, out-of-the-box solutions to strategically increase product value
- Deliver all meetings and communications with executive-level confidence
- Analyze user engagement data and KPIs to identify actionable insights and report on performance regularly
- Identify and organize customer segments for upselling and cross-selling opportunities
- Mentor new hires and members of the non-Enterprise Success Team
- Contribute to continuous improvement of customer experience in both product and processes
- Travel up to 15% nationwide
Requirements:
- 4+ years of combined account management and/or project management experience in a customer-facing role
- Proven ability to multitask and manage multiple projects simultaneously with strong attention to detail
- Self-starter who thrives in entrepreneurial, fast-paced environments with demonstrated capacity to lead, motivate, and collaborate effectively
- Demonstrated ability and interest in project management and data analysis
- Intelligent, quick-thinking, fast learner with solution-oriented mindset
- Adaptable team player with strong communication and organizational skills
