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Harvey is an AI platform transforming legal and professional services through frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. The company, founded in 2022 and headquartered in San Francisco, is scaling rapidly with strong product-market fit and world-class investor backing.
As Enterprise Customer Success Manager for APAC, you will serve as the strategic partner for enterprise clients across the Asia-Pacific region, with a focus on Singapore. You will own the end-to-end post-sales experience for a portfolio of high-value enterprise accounts, from onboarding through renewal and expansion.
Key responsibilities include:
- Own strategic account management for enterprise clients, driving adoption, retention, and expansion across Singapore and broader APAC
- Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives from scoping through go-live
- Build and execute success plans informed by product usage data, customer health scores, and business objectives to proactively mitigate churn risk and identify growth opportunities
- Serve as the customer's trusted advisor on Harvey's AI capabilities, conducting training sessions, executive business reviews, and strategic workshops tailored to legal workflows
- Collaborate cross-functionally with Sales, Product, and Legal Engineering to champion customer feedback, influence roadmap priorities, and align on shared account goals
- Develop scalable playbooks and processes for the APAC customer success motion, contributing to the growth of Harvey's regional operations
You will partner directly with Sales, Product, and Legal Engineering to translate customer needs into product value and influence Harvey's roadmap in a rapidly growing APAC market.
REQUIREMENTS:
- 5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments
- Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership
- Strong analytical skills with experience using customer health data, product usage metrics, and business KPIs to drive engagement strategy
- Excellent communication and executive presence, with the ability to influence stakeholders across technical and non-technical audiences
- Experience with legal industry clients, professional services, or AI/LLM products is highly preferred
- Based in or willing to relocate to Singapore, with ability to travel within the APAC region as needed
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
