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Salary: USD 75,000 - 87,500 / annual
Unite Us is seeking a Customer Success Manager (Digital) to manage a high-volume, tech-touch portfolio of customers and drive platform adoption across their national network of community-based organizations, government agencies, and healthcare organizations.
In this role, you will manage a large book of business using a "one-to-many" approach, leveraging digital tools and Salesforce to deliver customer value at scale. You'll develop strategic segmentation plans for your customer portfolio, build targeted engagement cadences to drive maturity and expansion, and proactively collaborate with cross-functional teams to enhance customer relationships and identify inefficiencies. Key responsibilities include delivering best practices for onboarding workflows, understanding product capabilities to recommend solutions, owning revenue metrics (GRR, CSQL), and developing innovative models that drive user adoption. You'll also lead forecasting discussions with internal stakeholders and assist in creating educational materials and systems that maximize program performance.
Unite Us' mission is to unlock the potential of every community by connecting health and social services. Founded in 2013, the company operates a national network and software platform that enables community-based organizations, government agencies, and healthcare organizations to collaborate and meet the needs of individuals in their communities, with a focus on whole-person health outcomes.
The role is fully remote and US-based, with approximately 10% travel required. Unite Us provides comprehensive benefits including medical, dental, and vision insurance; mental health support; flexible time off; paid parental leave; 401(k) with employer match; and work-from-home equipment.
Requirements:
- 3+ years of professional work experience
- 2-4 years of customer success or related work experience preferred
- Experience managing revenue and ability to learn new technologies
- Experience in process development and resource creation/management
- Analytical ability to leverage data to drive creative decisions and recommendations
