SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: EUR 65,000 - 105,000 / annual
Veeva Systems is a public benefit corporation and pioneer in industry cloud for life sciences, with over $3B in annual revenue. This Customer Success Manager role focuses on the CRM Suite and serves as a strategic consultant to Veeva's most strategic customers in Europe.
You will act as a trusted advisor combining life sciences industry expertise with technical aptitude. Working collaboratively with product, support, sales, services, and business consulting teams, you will help clients maximize their Veeva CRM investments using a data-driven, consultative approach.
Key responsibilities include:
- Proactively engage with customers to understand their initiatives, goals, success criteria, and milestones
- Align with key stakeholders across Commercial and Medical functions to strengthen CRM management programs
- Educate customers on Veeva CRM products, services, and operating models
- Evaluate customer CRM investments and identify efficiency and effectiveness opportunities
- Demonstrate CRM capabilities, use cases, best practices, and solutions to known gaps
- Serve as liaison between customers and product teams, bringing customer intelligence to influence the product roadmap
- Guide customers on best practices for optimizing Veeva releases through governance and change management
- Drive organizational change within customer accounts
Veeva operates as a Work Anywhere company, supporting flexibility to work from home or in the office. The role is based in Europe with the ability to work across time zones. Travel up to 15% is required.
Compensation includes medical, dental, vision, and basic life insurance; flexible PTO and company-paid holidays; retirement programs; maternity and paternal leave; fitness reimbursement; and a 1% charitable giving program.
Requirements:
- 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
- Proven track record as a strategic, trusted advisor with ability to influence change within customer organizations
- Ability to interpret, articulate, and present complex customer concepts to varying audiences (business and IT)
- Strong analytical skills to process and interpret customer information, including product utilization data and requirements
- Self-starter capable of owning ongoing customer success
- Ability to travel up to 15%
- Based in Europe with ability to work across time zones
Nice to Have:
- Life sciences industry expertise (biotechnology, pharmaceutical, medical device, diagnostics)
- Experience with Veeva Vault or CRM implementations in heavily-regulated industries (finance/banking, oil/energy, chemicals, agriculture/food)
- CRM program management experience
