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Veeva Systems is a mission-driven, public benefit corporation and pioneer in industry cloud for life sciences. We surpassed $3B in revenue last fiscal year and are one of the fastest-growing SaaS companies in history.
In this role, you will serve as a strategic consultant to Veeva's most strategic CRM customers, combining life sciences industry expertise with technical aptitude. You will collaborate across product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments using a data-driven, consultative approach.
Key Responsibilities:
- Engage proactively with customers to understand their initiatives, goals, success criteria, milestones, and organizational culture
- Align with key stakeholders across Commercial and Medical functions to establish stronger CRM management programs
- Educate customers on Veeva CRM products, services, and operating models
- Evaluate customer CRM investment management and identify efficiency and effectiveness opportunities
- Demonstrate CRM capabilities including use-cases, best practices, and solutions to known gaps
- Act as liaison between customers and product teams, bringing customer intelligence to influence the product roadmap
- Guide customers on best practices for optimizing Veeva release consumption (governance, change management)
- Drive organizational change within customer environments
Veeva operates as a Work Anywhere company, supporting flexibility to work from home or in the office. Travel up to 15% required.
Requirements:
- 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
- Proven track record as a strategic, trusted advisor capable of influencing customer change
- Ability to interpret, articulate, and present complex customer concepts to diverse audiences (business and IT)
- Strong analytical skills to process and interpret customer information, product utilization data, and requirements
- Self-starter mentality with ability to own ongoing customer success
- Based in Europe with ability to work across time zones
- Willingness to travel up to 15%
Nice to Have:
- Life sciences industry expertise (biotechnology, pharmaceutical, medical device/diagnostics)
- Experience with Veeva Vault or CRM implementations in heavily-regulated industries (finance/banking, oil/energy, chemicals, agriculture/food)
- CRM program management background
