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Salary: EUR 65,000 - 105,000 / annual
Veeva Systems is a public benefit corporation and pioneer in industry cloud software for life sciences. This Customer Success Manager role is a strategic, consultative position focused on helping Veeva's most strategic CRM customers maximize their investments and drive organizational change.
You will act as a trusted advisor and strategic consultant—not a traditional account manager. Working across product, support, sales, services, and business consulting teams, you'll combine life sciences industry expertise with technical aptitude to deliver measurable customer outcomes.
Key responsibilities include:
- Proactively engage with customers to understand their initiatives, goals, success criteria, and organizational culture
- Align with key stakeholders across Commercial and Medical functions to strengthen CRM management programs
- Educate customers on Veeva CRM products, services, and operating models
- Evaluate customer CRM investments and identify efficiency and effectiveness opportunities
- Demonstrate CRM capabilities, use cases, best practices, and solutions to known gaps
- Serve as a liaison between customers and the product team, bringing customer intelligence to influence the product roadmap
- Guide customers on best practices for optimizing Veeva releases through governance and change management
- Drive organizational change within customer accounts
This is a hybrid role based in Madrid with flexibility to work from home or in the office. Travel up to 15% is required, with ability to work across European time zones.
Requirements:
- 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
- Proven track record as a strategic, trusted advisor with ability to influence change within customer organizations
- Strong ability to interpret, articulate, and present complex customer concepts to both business and IT audiences
- Demonstrated capability to process, analyze, and interpret customer information (product utilization data, requirements)
- Self-starter mentality with ability to own ongoing customer success
- Based in Europe with ability to work across time zones
- Willingness to travel up to 15%
Nice to have:
- Life sciences industry expertise (Biotechnology, Pharmaceutical, Medical Device and Diagnostics)
- Experience with Veeva Vault or CRM implementations in heavily-regulated industries (finance/banking, oil/energy, chemicals, agriculture/food)
- CRM program management background
