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Comfy is hiring its first Customer Success Manager to drive adoption of ComfyUI, an open, modular platform for visual AI used by artists, studios, developers, and enterprise teams to build workflows across image, video, audio, and 3D.
You will own customer onboarding and adoption, leading strategic customers from initial goals to working production workflows. This includes running onboarding sessions, workshops, and product deep dives for artists, technical leads, and enterprise teams. You'll help customers navigate workflows, models, custom nodes, and deployment options across ComfyUI, Comfy Cloud, and Comfy API. When adoption stalls, you'll identify underlying issues and partner with engineering or Forward Deployed Creatives for deeper implementation work.
You'll also own ongoing relationships with strategic accounts through renewal and expansion cycles. You'll build success plans around each customer's production goals and definition of value, recognize risk early through low usage or unresolved technical issues, and identify expansion opportunities across teams and use cases.
As the first in this function, you'll define which customers need dedicated attention versus self-service scaling. You'll build playbooks for onboarding, account management, escalations, renewals, and expansion. You'll establish customer health signals and success metrics including time to first value, adoption, retention, and account growth. You'll translate recurring customer needs into product feedback and work with product and engineering to prioritize improvements. As the business grows, you'll help shape and expand the CS team.
Comfy is a small San Francisco-based team working closely across product, engineering, and go-to-market, valuing ownership, technical curiosity, direct communication, and people who care about what customers are building.
REQUIREMENTS:
- Hands-on ComfyUI experience: you've built workflows, encountered problems, and worked through them; you can explain your choices and help others learn
- 5+ years owning customer relationships at a technical SaaS, developer tools, creative software, or AI company
- Proven track record driving onboarding, adoption, retention, and expansion with concrete examples
- Experience building processes in early-stage or rapidly growing businesses
- Ability to earn trust with both creative and technical stakeholders (production artists, VFX supervisors, pipeline leads, CTOs)
- Comfort discussing models, custom nodes, APIs, and workflow dependencies; coding experience helpful, practical technical judgment essential
- Clear communication, sound prioritization, ability to make progress with evolving requirements
- Preferred: experience in film, VFX, gaming, advertising, design, or creative production; experience helping open-source communities adopt commercial products
