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Wolt is a global delivery platform operating in over 500 cities across 30 countries. You'll join DashOS, a small, high-leverage team within Wolt that operates like a startup with the backing of a major company. This team partners directly with strategic multi-location merchant operators to drive their success on the platform.
This is a generalist customer success role focused on real ownership and measurable business impact. You will own a portfolio of strategic merchant accounts and be responsible for their growth, health, and success on the Wolt platform. The role is high-touch, data-driven, and deeply cross-functional, sitting at the intersection of operations, product, and sales.
Key responsibilities include:
- Own a portfolio of strategic merchant accounts, establishing trust and becoming the primary point of contact for these operators
- Drive measurable revenue growth through data-driven recommendations including promotions, marketing campaigns, channel optimization, and expansion strategy
- Proactively monitor account health using data-driven approaches to identify and mitigate risk early
- Capture merchant feedback, identify patterns, and translate insights into product improvements
- Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product teams
- Leverage and help improve an AI-augmented operational toolkit to move quickly and automate aggressively
- Help shape the function as the team continues to develop, with real influence over how it's built
The role emphasizes ownership of outcomes rather than activities, requiring someone who can operate effectively without an existing playbook and make decisions independently.
Requirements:
- 3-5+ years of experience in customer success, strategic account management, or customer-facing roles at B2B companies
- Demonstrated comfort with data: spreadsheets at scale, dashboards, and strong instinct for identifying data anomalies
- Ownership mindset focused on outcomes, not activities; ability to operate without a playbook and recover from mistakes
- Curiosity and working fluency with modern AI tools and assistants
- Comfort with ambiguity and fast-moving environments; experience from startup/scale-up scenes is beneficial
- Digital marketing knowledge is a plus
