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UiPath is seeking a Customer Success Manager II to join its Indonesia team and drive enterprise customer success through automation, AI, and agentic transformation. You will own the complete customer success lifecycle for a portfolio of strategic and enterprise customers, serving as the primary post-sales relationship owner and trusted advisor.
Key Responsibilities:
- Own the full customer journey from Sales handover through onboarding, implementation, adoption, value realization, renewal, and expansion
- Develop and maintain joint success plans aligned to customer priorities, business outcomes, and AI transformation goals
- Build trusted relationships with customer executives, business leaders, IT stakeholders, and Automation Centres of Excellence
- Help customers identify and prioritize opportunities for automation, AI agents, orchestration, process intelligence, and intelligent document processing
- Guide customers' evolution from task-based automation to connected, intelligent, and agentic business processes
- Lead customer governance forums, executive business reviews, value reviews, and transformation planning sessions
- Drive platform adoption, usage growth, enablement, and engagement across customer teams
- Establish measurable success criteria, value targets, and 30/60/90-day adoption plans
- Help customers define and realize value through productivity gains, cost savings, improved customer experience, risk reduction, and operational resilience
- Identify customer risks early and coordinate recovery actions for at-risk accounts
- Partner with Sales on renewal strategy, commercial planning, and expansion opportunities
- Identify expansion opportunities across UiPath capabilities including automation, agentic AI, testing, process mining, and orchestration
- Coordinate cross-functional teams across Support, Professional Services, Product, Partners, and Technical Account Management
- Maintain accurate customer information, success plans, and forecasts in relevant systems
- Act as the voice of the customer by sharing feedback, market insights, and product needs internally
You will work with some of Indonesia's largest and most innovative organizations, helping them shape the future of work through automation and AI transformation. The role offers visibility and impact on customer transformation and business growth within a highly skilled, globally connected team.
Requirements:
- 6-8 years of experience in Customer Success, Account Management, Consulting, Professional Services, Solution Delivery, or related customer-facing roles
- Experience managing enterprise or strategic customers in technology, SaaS, cloud, automation, AI, or business transformation environments
- Demonstrated ability to build relationships with senior business and technology stakeholders
- Proven track record driving adoption, business outcomes, renewals, customer retention, and expansion
- Strong commercial awareness and understanding of customer value, business cases, and renewal risk
- Excellent stakeholder management, communication, presentation, facilitation, and influencing skills
- Strong project and program management capabilities
- Ability to translate complex technology concepts into clear business outcomes
- Ability to work effectively across multiple internal teams and customer stakeholders
- Experience with executive business reviews, success planning, value reporting, and account governance
- Fluency in English and Bahasa Indonesia
- Ability to travel within Indonesia and across the broader region as required
Nice to Have:
- Experience with agentic AI, generative AI, intelligent automation, process orchestration, process mining, software testing, or digital transformation
- Experience helping customers establish or mature an Automation Centre of Excellence
- Understanding of how AI agents, business applications, APIs, workflows, and automation work together in enterprise environments
- Experience identifying and shaping AI or automation use cases from discovery through production and scale
- Experience with complex enterprise platforms such as ServiceNow, Salesforce, SAP, Microsoft, or similar ecosystems
- Experience managing customers across multiple business units, countries, partners, or transformation programs
- Understanding of cloud platforms, enterprise architecture, integrations, data, security, and governance
- Familiarity with CRM and customer-success platforms such as Salesforce, Clari, Gainsight, or similar tools
- UiPath certifications or experience with UiPath Automation Cloud, Automation Suite, Orchestrator, Studio, Maestro, Autopilot, IXP, or related capabilities
- Experience working in a consultative, value-led, or executive advisory capacity
