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Tava Health is a mission-driven mental health company partnering with employers to provide accessible therapy benefits and supporting a growing network of therapists with practice management tools.
You will manage a portfolio of mid-market accounts as a Customer Success Manager, serving as a strategic partner to senior HR and benefits stakeholders. Your responsibilities span the entire post-sale lifecycle: leading smooth onboarding and implementation, developing and executing success plans aligned to customer objectives, monitoring engagement and usage metrics, facilitating business reviews and strategic planning sessions, and driving renewal and expansion conversations.
You'll own customer relationships as the primary point of contact and trusted advisor, building deep partnerships with HR leaders and benefits executives. You'll define success criteria, align on measurable outcomes, and proactively intervene when usage or engagement indicators show risk. You'll also act as the voice of the customer internally, partnering with Sales, Clinical, Product, and Operations teams to influence product decisions and improve offerings. Success measurement is core to the role—you'll track retention, engagement, utilization, and satisfaction metrics while maintaining clear documentation of customer progress, goals, and risks.
This is an opportunity to make a meaningful impact in healthcare and mental health at a high-growth, mission-driven startup, working in a fast-paced, evolving environment where strategic thinking and customer empathy are valued.
REQUIREMENTS:
- 3+ years of experience in customer success, account management, or consulting
- Expertise managing senior stakeholder relationships
- Familiarity with healthcare, benefits, or HR tech is a plus
- Strong analytical skills and ability to drive outcomes using data
- Excellent interpersonal, written, and verbal communication skills
- Executive presence and confidence in presenting to leadership teams
- Organized, adaptable, and outcome-oriented mindset
- Collaborative approach with bias toward action
- Strategic thinker with passion for improving mental health access
- Customer-first approach with empathy and curiosity
