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Salary: USD 88,000 - 134,000 / annual
Tanium is seeking a Customer Success Manager to drive retention, expansion, and world-class outcomes for a significant portfolio of high-value customers. This is a customer-facing role critical to helping customers realize the full value of their Tanium investment and ensuring they remain loyal, high-value accounts.
In this role, you will collaborate with cross-functional account teams including Sales, Solution Engineers, Domain Architects, and others to ensure successful business outcomes. You will work with senior team members to understand customer complexity and segmentation, then develop strategies for full platform adoption and expansion. Key responsibilities include:
- Develop and maintain strategic relationships with customers, ensuring alignment to their business needs and objectives
- Create and execute adoption plans, including Value Plans and artifact creation, to drive platform expansion and ROI
- Identify opportunities to integrate Tanium deeper into customer business processes and controls, expanding into new solution areas
- Manage action and risk tracking, updating internal systems such as Salesforce and Gainsight
- Support Executive Business Reviews alongside Sales and Solution Engineers
- Contribute to internal practice development efforts to improve the maturity and effectiveness of the Customer Success function
- Maintain deep understanding of all Tanium solutions and their value propositions
You will be expected to use data and qualitative feedback to prioritize engagement and drive measurable results. The role requires working in the Durham, NC office a minimum of three days per week under a hybrid schedule.
**Requirements:**
- BA/BS degree or equivalent professional experience (preferred)
- 5+ years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management/Professional Services, preferably in a SaaS business model
- Demonstrated consulting and project management skills
- Experience building strategic relationships that drive business value for customers
- Working knowledge of endpoint technology and major business outcomes relevant to CIOs
- Nice to have: Tanium Certified Operator or Tanium Certified Administrator certification
- Self-starter who thrives in fast-paced environments and is comfortable with ambiguity
- Curious, collaborative learner willing to grow from peers, customers, and cross-functional colleagues
