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Spekit is a revenue enablement platform recognized as a Gartner 2025 Visionary in the Revenue Enablement Platforms Magic Quadrant. The company has raised $60M+ from top-tier VCs and serves enterprise customers including Southwest Airlines, Justworks, and Equifax.
As a Customer Success Manager, you will own the post-implementation relationship for a portfolio of mid-market and enterprise accounts, driving adoption and expansion. You are not a support function—you are a revenue driver responsible for ensuring customers actively realize value from Spekit's platform, which includes deal rooms, AI Sidekick, and just-in-time enablement capabilities.
Key responsibilities include:
- Owning the full customer lifecycle from adoption through renewal, expansion, and advocacy for your account portfolio
- Driving adoption of Spekit across customers' revenue teams and embedding it into daily workflows
- Building multi-threaded relationships with champions and economic buyers at VP and C-level, particularly in Revenue, Enablement, and Sales Operations
- Leading strategic business reviews that connect Spekit's impact to customers' revenue goals
- Acting as the voice of the customer internally, partnering with Product, Engineering, Marketing, and Sales
- Identifying and developing customer advocates for case studies and speaking opportunities
- Proactively monitoring account health using data to surface churn risk early
- Managing escalations with urgency, ownership, and transparency
- Collaborating with Sales to identify and close expansion opportunities
- Maintaining deep product expertise and helping customers apply new capabilities
You will work on a lean team where your impact is directly felt by the business and customers. The role offers the opportunity to work directly with the founding team and influence how CS is built and scaled at a high-growth startup.
REQUIREMENTS:
- 4–8 years of experience in Customer Success, Account Management, or strategic customer-facing roles at B2B SaaS companies
- Proven track record owning net revenue retention, with ability to speak to renewal rates, expansion ARR, and churn prevention
- Demonstrated ability to build relationships at VP and C-suite level, particularly with Revenue, Enablement, or RevOps leaders
- Experience managing portfolios of mid-market or enterprise accounts with ARR in the $30K–$200K+ range
- Comfort operating in fast-moving startups where playbooks are still being built; energized by ambiguity
- Strong analytical instincts; ability to use data to tell stories, identify risk, and make cases for action
- Exceptional communication and facilitation skills; ability to run tight meetings, write clearly, and present with confidence
- Legal authorization to work in the US without sponsorship
- Must be located in one of these states: AZ, CA, CO, FL, GA, IL, LA, MA, MI, NC, NJ, NV, NY, OR, TX, UT, VA, WA, WI
Preferred qualifications:
- Familiarity with sales enablement, revenue intelligence, or digital adoption space
- Experience with Salesforce, Vitally, Gainsight, or similar CS tooling
- Experience with AI tools like Claude or ChatGPT
