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Singular is the leading marketing measurement platform (MMP) trusted by 1,000+ global brands including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked #1 MMP by G2 for three consecutive years, Singular provides full-funnel marketing analytics, cross-device attribution, ad fraud prevention, and AI-powered insights via integrations with ChatGPT, Claude, and Gemini. The company has raised $50M from top-tier investors and operates teams across 12 countries and 65 cities globally.
As a Customer Success Manager for Strategic Accounts, you will serve as the quarterback for a select portfolio of enterprise customers, driving impactful outcomes and growth. You'll be the primary business point of contact and trusted consultant for some of the world's most influential companies solving complex data problems.
Key responsibilities include:
- Develop deep understanding of client business needs and create long-term success goals
- Build and execute customer success roadmaps, driving product adoption and usage
- Act as trusted advisor to executive and senior leadership across Marketing, Engineering, Product, Business Analytics, and Finance
- Partner with Sales on renewals and expansion opportunities
- Lead alignment on marketing goals and execute roadmaps to help customers achieve desired outcomes
- Proactively identify account risks and develop mitigation plans
- Analyze portfolio for risks and opportunities, prioritizing for impact
- Communicate performance opportunities and technical solutions across internal teams
- Maintain expertise on Singular platform, integrations, and industry trends in data and analytics
Requirements:
- 5+ years of experience in Management Consulting or Customer Success
- Experience working with complex technologies and multiple stakeholders across different divisions
- Strong leadership and executive presence with impressive communication skills
- Data-driven mindset with ability to understand datasets and leverage data to drive customer outcomes
- Proven track record in consulting and customer-facing environments with strong business acumen
- Expertise in leading executive meetings with strong presentation skills
- Excellent collaboration skills across multiple teams
- Preferred: familiarity with mobile, data-driven marketing, and SaaS solutions for marketing (not required)
