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Salary: USD 65,598.75 - 88,200 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations (agriculture, construction, field services, transportation, manufacturing) to harness IoT data for actionable insights and operational improvement. The company helps improve safety, efficiency, and sustainability across industries representing over 40% of global GDP.
The Customer Success team is on the front lines of business value delivery, helping customers adopt the platform, realize measurable business value, and renew and expand with confidence. As a Mid-Market Customer Success Manager, you will pick up where the Implementation team leaves off, working closely with customers to understand their fleet and unique challenges, advising on platform customization, and becoming their long-term partner.
You will manage a portfolio of 100–200 named accounts, using AI tooling to optimize your reach and prioritize time allocation. You won't shy away from rolling up your sleeves on integrations and technical aspects of the Samsara platform—you'll learn, understand, and convey the value of complex products and features to non-technical audiences.
Key responsibilities include:
- Ensure customers increase safety, efficiency, and sustainability of operations with the IoT platform
- Manage a portfolio of ~100–200 named accounts using AI tooling for engagement and efficiency
- Demonstrate willingness to understand and explain technical issues to non-technical audiences
- Compose joint success plans with customers, outlining objectives, metrics, and timelines
- Conduct workshops to understand current operations and recommend workflow changes
- Deeply understand Samsara platform capabilities—including technical and integration features—and explain them to diverse business types (field services, utilities, long-haul transportation, school buses, etc.)
- Help build the next chapter of Mid-Market CS by contributing to playbooks, workflows, and AI-powered motions
- Champion and embed Samsara's cultural principles as the company scales globally
Your role is cross-functional, working alongside Sales, Support, Sales Engineering, and Product. The Mid-Market CS team is still being built, and you'll help shape its future with autonomy and opportunities to master your craft in a hyper-growth environment.
REQUIREMENTS:
Minimum:
- 2–4+ years of experience in customer success, account management, sales, or strategic consulting role (Enterprise SaaS preferred)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with diverse internal and external stakeholders (executives, Sales, Product, Support, Engineering leadership, day-to-day software users)
- Passion for going above and beyond, taking initiative, and thriving in fast-paced, change-heavy environments
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- This is a demanding position with high internal visibility requiring strong priority management and high emotional intelligence
Ideal candidate also has:
- Experience working on a Renewal + Growth Quota
- Strong bias for action, ability to think big, and insistence on high standards
- Experience serving and supporting large Mid-Market business solutions at Fortune 500 companies
- Thrives in unstructured, fast-paced, change-heavy environments
- AI First: Experience using AI tooling to drive efficiency and outcomes
- Technical Proficiency: Comfort with APIs and integrations
