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Prophetic is an AI-native platform transforming real estate development by enabling homebuilders, developers, and investors to find, analyze, and act on land opportunities from a single system. The platform processes billions of data points across all 50 states and is the market leader in its space.
As Senior Customer Success Manager, you will own the post-sale relationship for enterprise and mid-market accounts, serving as the strategic partner customers rely on to drive adoption, realize value, and grow their partnership with Prophetic. You'll shape how the company does customer success, not just execute a playbook.
Key Responsibilities:
- Own a portfolio of enterprise and mid-market accounts end-to-end, from onboarding through renewal and expansion
- Build deep relationships with champions, economic buyers, and executive stakeholders
- Drive product adoption by creating success plans tied to each customer's business objectives
- Lead quarterly business reviews (QBRs) and executive check-ins that demonstrate ROI
- Monitor health scores, usage signals, and risk indicators; proactively intervene before churn
- Identify and close expansion opportunities in partnership with Account Executives
- Serve as the voice of the customer internally—surface product feedback, escalate blockers, and influence the roadmap
- Contribute to building out CS playbooks, onboarding templates, and team processes
The role offers real ownership and impact from day one. Customers make million-dollar decisions on the platform, so your work matters immediately. You'll work with a sharp, low-ego, deeply collaborative team obsessed with building the best product in the industry. The company operates with founder-led transparency, sharing financials, strategy, and hard calls with the whole team. Benefits include 100% medical, dental, and vision coverage for you (30% for dependents), competitive salary with meaningful early-stage equity, unlimited PTO, hybrid/remote stipend, and 2–3 annual in-person team meetups.
Requirements:
- 2+ years of Customer Success, Account Management, or related post-sale experience at a B2B SaaS company
- Experience owning a book of business and supporting renewal processes
- Comfortable leading QBRs and building relationships with day-to-day stakeholders
- Data-driven: use health metrics, usage data, and renewal forecasts to prioritize work
- Exceptional written and verbal communication; ability to explain complex concepts simply
- Ability to manage 15–25 accounts simultaneously with strong organizational skills
- Ability to travel up to 25% to customer sites, QBRs, and events
- Must be authorized to work in the United States without current or future visa sponsorship
Nice to Have:
- Experience in relevant industries (AI/ML software, healthcare tech, fintech)
- Familiarity with HubSpot, Slack, or Notion
- Experience at a startup or scale-up; comfort with ambiguity and building from scratch
