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Project44 is seeking a Customer Success Manager to join the EMEA Customer Experience Team. You will own a portfolio of customers across their post-implementation lifecycle, driving adoption, value realization, retention, and expansion. You will serve as the trusted advisor and primary relationship owner for your accounts, ensuring customers achieve their supply chain outcomes and renew and grow with project44.
This role focuses on strategic customer relationships across the EMEA region, often requiring in-region presence and specific language capabilities. You may engage closely with local stakeholders and travel on-site occasionally to strengthen relationships and drive outcomes.
Key Accountabilities:
- Own the full post-sale customer lifecycle for a portfolio of accounts, from onboarding handover through adoption, renewal, and expansion
- Drive value realization, ensuring customers adopt the platform and achieve measurable supply chain outcomes
- Own gross revenue retention for your book, forecasting, and managing renewals with timely risk identification
- Identify and drive expansion opportunities in partnership with Sales
- Build and maintain trusted relationships with stakeholders at all levels, up to executive sponsors
- Lead regular customer ceremonies, including business reviews (QBRs and EBRs), success planning, and health check-ins
- Manage customer risks and escalations, coordinating cross-functional resolution across Support, Product, and Engineering
- Act as the voice of the customer internally, channeling feedback into Product and delivery priorities
- Maintain accurate account health, forecasting, and activity data in internal tools (e.g., Salesforce, Jira, or equivalent)
- Contribute to process improvements, success playbooks, and scalable delivery frameworks
Project44 is a Decision Intelligence Platform company transforming global supply chains through AI-powered insights. The company is headquartered in Chicago with a second HQ in Bengaluru, India. All team members are expected to actively leverage AI in their day-to-day work.
Requirements:
- Fluent in English (written and spoken)
- 5+ years of experience in customer-facing roles, preferably within supply chain, transportation, or logistics technology; or SaaS
- Additional languages are a strong differentiator, with preference for German, Spanish, French, and Italian
- Experience with SaaS platforms and B2B customer success preferred
- Strong relationship-building and communication skills
- Ability to manage multiple stakeholders and drive outcomes in a complex environment
